Privacy Policy

Last updated: 29 April 2026

1. Who we are

CloudNx Technologies ("CloudNx", "we", "us") operates the cloud compute platform at cloudnx.in. This policy explains how we handle personal data when you use our website, dashboard, or APIs.

Questions? Email [email protected].

2. Data we collect

  • Account data: name, email address, password hash.
  • Billing data: transaction amounts and timestamps. We do not store card numbers — payments are processed by Razorpay.
  • Instance data: VM configurations, SSH public keys you upload, hostnames, IP addresses assigned to your instances.
  • Usage data: API request logs, error logs (retained 30 days).
  • Communications: emails you send to [email protected] or other team addresses.

3. How we use your data

  • Provision and operate your compute instances.
  • Send transactional emails (invoices, alerts, password reset).
  • Detect abuse and enforce our Terms of Service.
  • Improve platform reliability and performance.

We do not sell your data to third parties. We do not send marketing emails without consent.

4. Data storage & security

All data is stored on servers located in Germany (Hetzner AX41). Data is encrypted in transit (TLS 1.2+) and at rest (disk encryption). Database backups are retained for 7 days.

5. Third-party processors

  • Razorpay — payment processing (PCI-DSS compliant).
  • Cloudflare — DNS, email routing, DDoS protection.
  • Amazon SES — transactional email delivery.

6. Your rights

You may request access to, correction of, or deletion of your personal data at any time by emailing [email protected]. Account deletion removes all personal data within 30 days, except data we are required to retain for tax or legal compliance.

7. Cookies

We use a single session cookie to keep you logged in. We do not use tracking or advertising cookies.

8. Changes

We may update this policy. Material changes will be communicated via email to registered users. The "last updated" date at the top of this page always reflects the current version.

9. Contact

Privacy enquiries: [email protected]
Security issues: [email protected]